Hanoi launches smart command center to boost fire prevention and rescue efforts
With advanced technology enabling 24/7 fire alarm reporting and real-time coordination, Hanoi’s new fire command center sets a benchmark for smart city development in Vietnam.
THE HANOI TIMES — The Hanoi Department of Public Security on October 2 inaugurated a smart command and communication center that will enhance fire prevention, firefighting and rescue operations across the city.
The facility makes Hanoi the first locality in the country to establish a smart fire alarm and communication system.
The launch ceremony of the Command Information Center connected to the fire alarm and communication system. Photo: Kinh te & Do thi Newspaper.
The center is expected to realize national and local policies on applying information technology, artificial intelligence, and digital transformation in fire safety and rescue.
The center operates 24/7, receiving reports, automatically recording and locating incidents, routing information to local units and transmitting real-time images and data from the scene. It supports remote command, vehicle coordination and integrates digital maps, positioning systems and camera data.
Residents and businesses can report fires directly through applications, hotlines and warning devices. This ensures quick, accurate verification and maximizes the “golden time” for emergency response.
According to the Hanoi Department of Public Security, about 24,500 facilities have already declared information on the software platform and 147 facilities have installed communication devices.
The department’s Fire Prevention and Rescue Police aims for all businesses and households to declare their information in the database and for 100% of wards and communes to complete installing fire devices by July 1, 2027.
According to Major General Nguyen Hong Ky, Deputy Director of the Hanoi Department of Public Security, along with the capital’s rapid socio-economic development, fire and explosion risks remain complex and dangerous, affecting public security and daily life.
In recent years, the city’s fire and rescue forces have received and handled thousands of incidents, mobilizing forces and equipment to save hundreds of lives and protect significant property.
However, several major fires have still caused serious losses. One of the main reasons, Major General Ky noted, is the lack of early warning devices in many facilities and households, leading to late detection, slow response and delayed evacuation.
“The Command Information Center is a breakthrough, creating a modern ecosystem for fire prevention and rescue information management and contributing to building a safe, smart capital city,” he said.
