Hanoi puts people’s benefits at core of administrative reform efforts

At the Hoai Duc District People’s Committee, the local authorities are piloting the “Green Friday” model, which targets to cut the delivery time of public services  related to business activities from three days to 60 minutes on Friday.

A public servant at Bac Tu Liem District People's Committee helps locals in realizing public services. Photo: Cong Hung

Me Linh District People’s Committee also adopted a similar model called the “Green Tuesday” for four public services including operation suspension of business households, school transfer for middle-high school students, school transfer for primary-school students, and issuing reference letters to visit martyr’s tombs. On this day, people's applications  are set be processed  within 60 minutes, resulting in greater convenience for locals in terms of traveling time and costs.

Meanwhile, the Dong Anh District People’s Committee has initiated an annual emulation campaign titled  “Professional, friendly and civilized one-stop-shop model” in the district in 2022 after the success of last year’s initiative.

Dan Phuong District People’s Committee surveyed public satisfaction with the performance of administrative units and called for locals to engage in online dialogues with the authorities.

99,78% of requests being processed on time

A report from the municipal People’s Committee revealed as of June 14, Hanoi is providing 1,895 public services, of the total, 1,522 are provided by departments, 263 by districts, and 110 by the commune level.

In the second quarter, the authorities had received over 1.06 million requests, of which 1.03 million were processed on time, or 99.78% of the total.

The report also noted that 100% of departments, units, and localities have fully complied with the implementation of the one-stop-shop mechanism in delivering public services.

“All steps are strictly monitored to avoid delay or pestering in this process,” noted the report, adding once a delay occurs, related agencies should make apology and address any shortcoming promptly.

In addition, Hanoi has also called for greater responsibilities in enhancing public service quality, in which people’s satisfaction is among the main gauge to evaluate the performance of public servants.

To ensure the smooth operation of online public services, Hanoi plans to further integrate them into the national online public services portal, with 928 procedures expected to be completed in time.

In a recent meeting, Vice Chairman of the Hanoi People’s Committee Le Hong Son said the city would focus on developing the database on citizens, e-identification, and verification for digital transformation during the 2022-2025 period, with a vision to 2030.

“Hanoi is committed to ensuring transparency and openness in conducting administrative procedures while taking into consideration recommendations and complaints from the public for greater quality of public services,” he said.