Hanoi determined to improve public satisfaction with administrative performance

Hanoi is determined to improve public satisfaction with the performance of the local administrative units by placing greater responsibilities on their respective leaders and officials involved in the delivery of public services.

Overview of the meeting.

Vice-Chairman of the Hanoi People’s Committee Le Hong Son gave the view during a recent meeting of the city’s task force group on administrative reform.

A report from the task force group noted last year, Hanoi faced severe impacts from the Covid-19 pandemic, but the city remained firm in pursuing administrative reforms.

In 2021, Hanoi’s Public administrative reform index (Par Index) earned 88.54 points and ranked 10th out of 63 provinces and cities, with improvements seen in the quality of state governance; administrative reform; public finance reform and modernization; and evaluation of the impacts of administrative reform to the people, organization and socio-economic development.

Hanoi also scored over 80% in the Satisfaction Index of Public Administration Services (SIPAS) in 2021, marking the fourth consecutive year that the city continued to stay among the top-tier ranking.

The task force, however, acknowledged shortcomings in multiple fields, such as the low rate of online public services being integrated into the national public service portal; slow progress in the disbursement of public investment fund; and lack of administrative discipline from several public servants.

Vice-Chairman Le Hong Son stressed the significance for Hanoi to further improve the performance of public units via higher scores on the Par Index and SIPAS.

Son expected the city to soon launch a modern one-stop-shop model and diversify channels to receive locals' feedback on improving administrative services.

Another key step is to complete the city’s land database and delegate the power of resolving administrative procedures in land management to grass-roots level agencies.