According to Director Phan Lan Tu, in July 2016, Hanoi launched the portal egov.hanoi.gov.vn where residents can access to perform 7 administrative procedures such as registering a birth, death or marriage.
Besides, Hanoi started providing online public services in 144 wards of 10 districts from August 10 after successfully piloting the model in two other districts of Long Bien and Nam Tu Liem.
Locals in the capital city now can access the website egov.hanoi.gov.vn to process administrative procedures such as registering a birth, death or marriage, and certifying copied documents in Vietnamese.
People’s Committees in wards and communes are in charge of receiving the requests and coordinating with authorised agencies in replying. The duration of processing a request is expected to be shortened from 20 days to five days, and will contribute to the preservation of citizens’ data online.
The move is considered a breakthrough in Hanoi’s administrative reform towards a simplified and transparent administration, which will help improve the city’s business environment as well as the responsibility of public servants.
As of December 15 last year, the e-government system was available in all 584 urban wards and rural communes across the city.
In the first phase from January 19, Hanoi authorities will offer 20 services at municipal level, with the Department of Justice installing 12 services for law practice registering and the Department of Culture and Sports opening 2 services on licencing advertisements.
Meanwhile, the Tourism Department will provide 6 online services on issuing tour guide cards.
Seven other services will be offered at district and ward/communal levels.
The city has set a target to provide 80 percent of public services online by 2020.
Besides, Hanoi started providing online public services in 144 wards of 10 districts from August 10 after successfully piloting the model in two other districts of Long Bien and Nam Tu Liem.
Locals in the capital city now can access the website egov.hanoi.gov.vn to process administrative procedures such as registering a birth, death or marriage, and certifying copied documents in Vietnamese.
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The move is considered a breakthrough in Hanoi’s administrative reform towards a simplified and transparent administration, which will help improve the city’s business environment as well as the responsibility of public servants.
As of December 15 last year, the e-government system was available in all 584 urban wards and rural communes across the city.
In the first phase from January 19, Hanoi authorities will offer 20 services at municipal level, with the Department of Justice installing 12 services for law practice registering and the Department of Culture and Sports opening 2 services on licencing advertisements.
Meanwhile, the Tourism Department will provide 6 online services on issuing tour guide cards.
Seven other services will be offered at district and ward/communal levels.
The city has set a target to provide 80 percent of public services online by 2020.
