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Social Affairs
Oct 26, 2017 / 08:30

Hanoi’s healthcare to gain patient’s trust

Ngoc Thuy - Tran Nga

In recent years, health care facilities in Hanoi have implemented measures to improve the working method, and attitude of staffs, building the facilities toward green – clean and beautiful, increasing the service quality, applying and developing new techniques in treating and caring for the health of citizens.

Instructing patients at Duc Giang General Hospital.
Instructing patients at Duc Giang General Hospital.
Taking her daughter to the Hanoi Obstetrics & Gynecology Hospital to give birth, Mrs. Nguyen Huong Lien (North Tu Liem District) had been impressed by the transformation of the hospital. “The first time I took my daughter to give birth for my first grandchild, the hospital did not look so clean and hygiene. This time I can see the total transformation of the hospital, everything looks in order and clean” – Mrs. Lien said. At the Thach That General Hospital, Mr. Nguyen Van Vi (57 years old, Ha Bang, Thach That District) is a frequent patient at the hospital due to his diabetes, said: “In past few years, whenever I went to the hospital for treatment, I had to wait for a long time for the checking results, from the morning to the afternoon. But right now, everything is done in the morning and I do not have to wait for the results for so long like before”. 

Mrs. Lien and Mr. Vi are two out of thousands of patients to feel the significant transformation of Hanoi Healthcare in recent years. For patients to be comfortable when coming to treatment, hospitals has the receptionists to receive patients right at the beginning. Patients are instructed with the treatment procedures and complete administrative procedures. For elder patients, hospital staffs will directly take them to checking departments. In particular, some hospitals allow patients to register for treatment online through the website or telephone, such as in Duc Giang Hospital, Dong Da Hospital, Hanoi Heart Hospital. The average time for treatment at hospitals has reduced significantly compared to 2 years ago: General checking for about 50 minutes (reducing 25 minutes), general checking and analyzing 92 minutes (reducing 12 minutes), general checking – analyzing and imaging diagnostics 118 minutes (reducing 16 minutes). 
 
Patient treatment at Saint Paul Hospital.
Patient treatment at Saint Paul Hospital.
Vice Director of Hanoi Healthcare Department Hoang Duc Hanh said, the healthcare in Hanoi currently have 10.000 beds and treat for average 5 million patients every year, the Hanoi health care is putting up effort in implementing programs of Health Minister in improving the quality of treating and analyzing, with a view to meet the patients’ satisfaction. In recent years, a survey conducted by the Hanoi Healthcare Department for patient’s satisfaction at 60 private and public hospitals, in which 3,200 patients and families were interviewed. The result showed that, only 2.7% of patients did not satisfy with healthcare services, while 97.3% of patients rated at moderately satisfaction, satisfaction and highly satisfaction with the healthcare infrastructure, attitude of staffs and services in their time coming to hospital for treatment. 
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Mr. Hanh stressed, in the coming time, Hanoi Healthcare Department will request all hospitals to maintain and promote their advantages during the process of treating patients and providing healthcare services; researching solutions to improving the process of online treatment registration. Besides, hospitals also need to carry out survey for patients’ satisfaction periodically to timely understand the desire and expectation of patients, as well as to improve the service quality to better serve patients. 

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