May 31, 2019 / 23:40
Vietnam patients increasingly satisfied with medical services: Survey
Vietnam’s average patient satisfaction index (PSI) in 2018 was based on a survey of more than 7,500 in-patients and their caregivers.
The PSI 2018 showed positive improvement to 4.04/5, with the approval of 80.8% of the patients, compared to respective 3.98/5 and 79.6% in 2017, local media cited the Ministry of Health’s survey.
The 2018 survey was conducted at 60 public hospitals in 23 provinces and cities nationwide and announced by the Ministry of Health in coordination with the Vietnam Initiative at a workshop in Hanoi on May 30.
Director of the Medical Services Administration under the Ministry of Health Luong Ngoc Khue said the PSI 2018 was based on a survey of more than 7,500 in-patients and their caregivers.
Among the hospitals, 13 were rated as 'very good' (21.7%), 26 rated as 'good' (43.3%) and the remaining 21 received 'fair' rating (35%), Khue added.
He stressed that compared to the survey results of nearly 3,000 inpatients in 29 public hospitals in 2017, the PSI 2018 improved positively. This is an encouraging result in the context that the number of hospitals surveyed in 2018 doubled that in the 2017 survey.
Khue said the survey results were relatively consistent with hospital quality, adding that the survey of patient satisfaction will be implemented in hospitals monthly and quarterly.
Vietnam’s average PSI in 2018 showed positive improvement to 4.04/5. Photo: Hien Minh
|
Director of the Medical Services Administration under the Ministry of Health Luong Ngoc Khue said the PSI 2018 was based on a survey of more than 7,500 in-patients and their caregivers.
Among the hospitals, 13 were rated as 'very good' (21.7%), 26 rated as 'good' (43.3%) and the remaining 21 received 'fair' rating (35%), Khue added.
He stressed that compared to the survey results of nearly 3,000 inpatients in 29 public hospitals in 2017, the PSI 2018 improved positively. This is an encouraging result in the context that the number of hospitals surveyed in 2018 doubled that in the 2017 survey.
Khue said the survey results were relatively consistent with hospital quality, adding that the survey of patient satisfaction will be implemented in hospitals monthly and quarterly.
Other News
- Applying digital transformation to foster reading culture
- "Denmark in Your Eyes Contest: Youth networking for a green future
- National language celebrated by Vietnamese community in South Korea
- Hanoi accelerating efforts to reduce new tuberculosis cases
- Hanoi tackles overcrowded classrooms
- Vietnamese journalists get expertise from Indian experts
- Effective STEM education in Hanoi schools
- Vietnamese students' skills recognized in PISA survey
- Hanoi aims for 94.5% health insurance coverage this year.
- Denmark helps Vietnam enhance primary health care
Trending
-
Capital Law revision helps Hanoi promote role as nation’s socio-economic hub
-
Vietnam news in brief - April 25
-
Vietnamese contemporary ballet celebrates Europe Day
-
IT training urged to focus on semiconductors
-
Voluntary social security should cover larger part of informal sector: Experts
-
ASEAN Future Forum 2024: Promoting regional centrality
-
Central bank moves gold auction to tomorrow
-
[Video]Hanoi beauty spots featured in saxophone legend Kenny G's music video
-
Colorful stage shows in Hoan Kiem Lake pedestrian area