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Each sub-municipal public entity is encouraged to choose the five most difficult issues or those that most concern the population to resolve during the year.

The one-stop-shop model has been one of the key solutions to improve efficiency in the operation of local apparatus.

Hanoi has also developed interdisciplinary working mechanisms to ensure greater efficiency in cooperation among different departments and units in the city.

The determining factor for the success of the administrative reform is the attitude of public servants towards the people and companies, based on current work procedures.

Hanoi has been stepping up its efforts to bring more public services online, as for the city's authorities, the benefits of the people remain at the core of any administrative reform efforts.

Hanoi has made significant improvements in administrative reform, which has been demonstrated by the growing satisfaction of the people and businesses in realizing administrative procedures.

This year, Hanoi aims to keep the satisfaction rate of people, organizations, and businesses on public administration services at a minimum of 85%.