Citizens assisted by robots on 1st day of two-tier government

THE HANOI TIMES — The Thu Duc Ward Public Administrative Service Center welcomed hundreds of residents on July 1 for administrative procedures, which were largely supported by two service robots that delivered water and documents while offering greetings and assistance.

This marked the first day that Ho Chi Minh City operated under its new two-tier local government, with wards and communes reporting an orderly and smooth start.

Alongside the introduction of the service robots, the local government inaugurated the modern, well-equipped Public Administrative Service Center.

The workspace is structured logically, with service counters categorized by areas such as civil status, economic affairs, and construction. This helps residents easily access information and navigate the paperwork process.

A notable feature is the integrated, high-level online public service system. Residents can submit documents, track progress, and be issued decisions online, which significantly reduces wait times.

Ward officials noted that, despite it being the first day of the two-tier government, operations ran smoothly thanks to prior trial runs and staff training. The information technology system had also been upgraded.

At Binh Tan Ward, the atmosphere was professional and energetic. The office was well-organized and fully equipped, with civil servants arriving early to efficiently assist residents.

Many residents expressed satisfaction with the organization and attitude of the local government staff.

Nguyen Thi Canh, an 80-year-old resident of Thu Duc Ward, shared her delight at being served water by a robot and receiving helpful guidance from staff.