Start-up story of the founder of “GotIt!”

Ngoc Thuy - Thanh Binh

Sep 27, 2017 / 08:10 AM

Climbing to the 2nd rank of the number of download at App Sore in category of education, the story of GotIt! has inspired many people want to start-up.

Tran Viet Hung - Founder of GotIt!

Founder of the application on knowledge question & answer (Q&A) operating 24 hours seven days a week on smart phone is Dr. Tran Viet Hung (born 1980) – who has success in getting 11 million USD of investment for project at Silicon Valley. Despite having the doctor degree in Computer science at Iowa University, America, but Tran Viet Hung had soon pursued the business dream.

The first company, Tutor Universe was established in the middle of 2011, when he was a researching student and received positive responses from universities and the student community. However, when noticing Tutor Universe could not fulfil its potential like application in smartphone, since October 2013, Viet Hung and his colleagues have changed strategy: they focused on building educational application with an ambitious name of GotIt! The application on Iphone has convinced investors in Silicon Valley. The objective of GotIt! is to create a knowledge exchange platform for various subjects. After 4 years of operation, GotIt! is focusing on education, specifically are mathematics, physics and chemistry.

According to Viet Hung, the secret to success of GotIt! is the combination between human and technology. This spirit is reflected through each phase of the model. Basically, GotIt! is an educational application, which helps users (majority is students) to find answer and instruction for their homework quickly through smartphone. “When someone post a question, GotIt! will process the question in 10 seconds before choosing an expert suitable with the question (the selected being highly responsive to the criteria developed by GotIt!) to connect with the one giving question. The most suitable expert will have 10 minutes to discuss the question with the one asking” – Viet Hung explained.

Tran Viet Hung and GotIt! Vietnamese experts.

In reality, according to statistics of GotIt! the average time to solve a problem on GotIt! is 6.5 minutes. At present, GotIt! has a network of 40,000 experts from all over the world such as Phillipines, India, South Africa, Eastern Europe and the US. To become an expert in GotIt!, the applicant must take part in series of examinations on interaction, knowledge, academic level and English skill. With this way of operation, in average, each expert of GotIt! will earn 3.5 – 4 USD per hour, with the majority is earning around 500 USD per month. In Vietnam, there are approx. 150 experts cooperating with GotIt!, whom mainly focus on mathematics, the strength of Vietnamese students.

However, according to Viet Hung, in the beginning, GotIt! faced a lot of stress due to the financial limitation and not being able to pay wage in a timely manner. GotIt! accepted loss at first when providing 12 slots with free consulting services for new members, while they were only charged for small money when posting questions. Through many difficulties, GotIT! is one of the top 10 educational application download in App Store of Apple, which is only behind Itunes.

The working space of GotIt!

GotIt! is expanding to other fields such as technologies, health and tourism, which is amed to turn GotIt! into a new trend of searching for information in internet. There remains improvement which GotIt! needs to focus on, which is the price, how to keep users stay for a long time and interaction with users. “In the coming time, GotIt! will have more subjects such as social science, media, instead of only answering questions related to mathematics, physics and chemistry” – Hung said.

With the age of users using smartphones are reducing, the company hopes this application can support hundreds of million students all over the world, as well as creating hundreds of thousand jobs for potential experts in GotIt! in the coming time.

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