Hanoi starts survey on public satisfaction over administrative units
Findings from the survey are expected to encourage the authorities to continue improving their services and operation for greater efficiency.
Findings from the survey are expected to encourage the authorities to continue improving their services and operation for greater efficiency.
The city makes sure that the pandemic and subsequent restriction measures would have a minimum impact on people’s lives.
Hanoi is now ranked 33rd out of 63 provinces/cities, a significant improvement from 52nd in 2019.
The public wants more simplified administrative procedures and a shorter processing time.
The satisfaction of enterprises and citizens is the gauge of Hanoi’s governance.
The move is part of an evaluation process for the 2020 Satisfaction Index of Public Administration Services (SIPAS) held by the Ministry of Internal Affairs.
Hanoi continues to pursue the dual target of containing the Covid-19 pandemic and boosting economic growth.
Starting from this year, Hanoi would publicize results of public satisfaction and administrative reform index of local agencies on an annual basis.
Hanoi identified the satisfaction of enterprises and citizens as the gauge of the city’s governance, said Chairman of the Hanoi People’s Committee Nguyen Duc Chung.
Administrative reform has been a breakthrough for Hanoi in fulfilling socio-economic development targets.