Hanoi removes ID and household registration in administrative procedures
Hanoi will put the information system to manage administrative procedures into operation by the end of 2022.
Hanoi will put the information system to manage administrative procedures into operation by the end of 2022.
Hanoi has been stepping up its efforts to bring more public services online, as for the city's authorities, the benefits of the people remain at the core of any administrative reform efforts.
Hanoi would soon launch a modern one-stop-shop model and diversify channels to receive locals' feedback to improve administrative services.
Findings from the survey are expected to encourage the authorities to continue improving their services and operation for greater efficiency.
During this period, civil servants providing "one-stop-shop" service have quickly adapted to the new situation.
Hanoi has made significant improvements in administrative reform, which has been demonstrated by the growing satisfaction of the people and businesses in realizing administrative procedures.
This year, Hanoi aims to keep the satisfaction rate of people, organizations, and businesses on public administration services at a minimum of 85%.
The public wants more simplified administrative procedures and a shorter processing time.