14TH NATIONAL CONGRESS OF THE COMMUNIST PARTY OF VIETNAM

Hanoi deploys virtual tickets for metro line commuters from today

Anh Kiet

Aug 01, 2025 / 03:15 PM

The app for virtual tickets is user-friendly, suitable for all commuters, and ensures secure information protection.

THE HANOI TIMES — Hanoi deploys virtual tickets on the Cat Linh-Ha Dong and Nhon-Hanoi Railway Station metro lines from today (August 1), making it more convenient for public transport users.

According to the Hanoi Public Transport Management Center (TRAMOC), the system of virtual tickets (non-physical tickets) will be piloted for daily and weekly tickets on the two urban railway lines.

Hình ảnh 1 — Hanoi's Nhon-Hanoi station. Photo: Anh Kiet/The Hanoi Times

The virtual tickets are set in line with the customer's identification account, and displayed on the mobile phone with information: full name, date of birth, time of use, ticket code, type of vehicle, route number and status of the passenger ticket. It is valid immediately after customers successfully register, convenient for use and easy to look up travel history.

A valid ticket card will be displayed on the smartphone screen: the dynamic QR code automatically changes after every 30 seconds of countdown, along with the TRAMOC logo that continuously flashes.

In contrast, a card becomes invalid when the screen does not display a dynamic QR code, or the code does not automatically change after 30 seconds as prescribed.

Hình ảnh 2 — Thai Ho Phuong, Director of the Hanoi Public Transport Management Center. Photo: Anh Kiet/The Hanoi Times

According to Thai Ho Phuong, Director of the TRAMOC, the introduction of virtual tickets for the metro line marks an important step toward deploying multimodal public transportation tickets in Hanoi.

"It's one of the steps in the digital transformation to improve the quality of public transportation services in the capital, and it makes travel passes interoperable among all types of public transportation," Phuong told The Hanoi Times.

In recent years, the center has been researching the application of digital technology in public transportation to gradually digitize operations and make public transport a more convenient option for residents.

He said that the ticketing plan will be developed in parallel with the city’s technical standards for its automatic fare collection (AFC) system. "This ensures system-wide integration and consistent application of digital technology to public transportation."

Hanoi is also poised to roll out an integrated e-ticket system on September 2, addressing the current fragmentation of the automated ticketing across various transport models, Phuong said, stressing that the move is aligned with the government’s push for non-cash transactions to create a more convenient, transparent, and friendly experience for public transport passengers.

"The new integrated e-ticket system will enable seamless transfers between urban rail lines and between rail and bus services, while offering smarter payment options. With the dual aims of enhancing passenger experience and reducing operational costs, transport management and operation agencies have made the rollout of the automated ticket system a top priority," said the official.

Instructions for registering, buying and using virtual daily and weekly tickets on the Cat Linh - Ha Dong metro lines (route 2A) and Nhon - Hanoi Railway Station (route 3.1):

Step 1: Access the App Store (for iOS operating system) or CH Play (for Android operating system) to download the " Hanoi Traffic Card" application.

Step 2: Enter your phone number and OTP code to register for an account. After successfully registering, log in with the registered phone number and password.

Step 3: Select the registration and ticket purchase section, select the subject, ticket type and means of transport as Metro.

Step 4: The system displays information corresponding to each ticket type. Select the type of ticket (daily ticket or weekly ticket) to buy.

Step 5: Make a QR code scan payment via the Mobile Banking payment application corresponding to the ticket type and ticket price according to regulations.

Step 6: After successful payment, the system will notify and users can immediately use the ticket.

Step 7: When boarding the metro, passengers present virtual tickets on the "Hanoi Traffic Card" application so that station service staff can check and assist in making the journey.