Log in
Hanoi

Hanoi to launch official Zalo account to enhance public services

More than 10,000 public agencies in the country have used the Zalo application to improve communication with the community.

Hanoi's authorities will create an official Zalo account on February 10 to handle complaints and petitions from local citizens and enterprises.

A local government official works on her mobile device to receive information from local people. Photo: The Hanoi Times

With the launch of the new communication channel, Hanoi's authorities are fulfilling their commitment to put citizens and businesses at the heart of their operations and measure the performance of Government agencies based on public satisfaction.

In its course of development, the capital city sees technological apps like Zalo as the key to improving administrative works and enhancing public services.

To make the channel work properly, the Hanoi People's Committee asks heads of municipal departments and local agencies to publicize the municipal Zalo account and give guidance on the use of the application.

Local agencies and officials and employees are requested to receive the complaints on the application, and process them as regulated.

The committee ensures the operation of the channel and shares the data with the National Public Service Portal.

It is also in charge of organizing training courses for local officials and executives on the use of the application, solving problems that arise to improve the channel, and drafting the operating regulations of the channel for approval by the municipal government.

The Hanoi Department of Information and Communications is in charge of integrating the Zalo account into the city’s system and improving the technical facilities to maintain a functional system.

Zalo is a communication app launched in 2012 by a group of Vietnamese developers, including VNG. The app offers a wide range of functions, including chat, video calls, and conference calls.

The app has experienced rapid development in the last 10 years and become one of the most popular communication channels for Vietnamese people.

As of the end of 2022, Zalo had more than 73.4 million active users, exchanging some two billion messages each day, and was among the top 20 most favorite apps on Apple Store.

More than 10,000 Government agencies have set up their Zalo accounts to better connect to people and improve services.

Reactions:
Share:
Trending
Most Viewed
Related news
Hanoi announces list of cultural heritage for protection

Hanoi announces list of cultural heritage for protection

A newly adopted resolution marks a significant move to preserve Hanoi’s cultural heritage while promoting sustainable tourism.

Hanoi set to impose motorcycle emissions standards in 2027

Hanoi set to impose motorcycle emissions standards in 2027

Vietnam currently has emission standards and inspection systems in place only for cars; motorcycles and mopeds are not yet subject to these requirements.

Women's associations of Hanoi and Vientiane strengthen cooperation

Women's associations of Hanoi and Vientiane strengthen cooperation

The close ties between Hanoi and Vientiane have made significant contributions to advancing the women's movements in both capitals.

Hanoi simplifies administrative procedures

Hanoi simplifies administrative procedures

Hanoi authorities can access personal documents via the VNeID system for online public services, so citizens no longer need to present physical documents when completing administrative procedures or transactions.

Hanoi aims to register 30,000 new businesses this year

Hanoi aims to register 30,000 new businesses this year

It is a target of the city's economic agenda, which includes a set growth rate of 8% in 2025 and double-digit expansion in the following years.

Hanoi reviews forest land to align with national forest plan

Hanoi reviews forest land to align with national forest plan

Local authorities are tasked with reviewing forestry land reserves to integrate them into district land-use plan revisions.

Hanoi cuts 30% of red tape to help businesses

Hanoi cuts 30% of red tape to help businesses

All internal administrative procedures must be simplified in accordance with recent legal frameworks on decentralization, delegation, and government restructuring.

Hanoi Press Center to open May 9

Hanoi Press Center to open May 9

The Hanoi Capital Press Center represents a critical step in building a modern media ecosystem, where technology, journalism, and public engagement converge to strengthen trust and accountability.