Hanoi's centralized administrative service center promises greater convenience
The city will streamline the 677 one-stop shops to ensure effective, professional, and modern services.
Citizens and businesses in Hanoi will benefit from the city's centralized public administration service center, which is scheduled to operate on December 31 this year, according to local officials.
Ensuring a better investment environment
| Residents of Quan Thanh Ward, Ba Dinh District, explore digital signatures. Photos: Lao Dong Thu Do Newspaper |
The Hanoi People's Committee established such a center in only four months, making the city the first locality to launch the pilot project.
Ha Minh Hai, Deputy Chairman of the Hanoi People's Committee, said that the project is expected to address the shortcomings of the current one-stop administrative services, which lacks a coordinating body to supervise and ensure transparent procedures.
The Public Administration Service Center aims to improve the existing one-stop shop and the interconnected one-stop shops for handling administrative procedures, the deputy chairman noted.
Implementation plan
| The one-stop shop of Thuy Khue Ward, Ba Dinh District. |
Cu Ngoc Trang, Director of the Hanoi Public Administrative Service Center, emphasized that the center represents a step forward in administrative reform, reflecting the city's commitment to "long-term vision - creative thinking - smart solutions" in building a digital government that serves residents and businesses and meets the practical needs of a special city like Hanoi.
He said the center will focus on refining its organization and structure, prioritizing innovative investments in technology, and leveraging the expertise of specialists and scientists.
Beginning in February 2025, the center will pilot the acceptance of administrative applications within the jurisdiction of various departments. It plans to establish 30 branches based on the takeover and reorganization of existing district-level one-stop shops to directly handle certain administrative procedures currently solved by local officials.
The center aims to improve service, expecting all administrative applications to be publicly accessible to ensure transparency throughout the intake and resolution processes for monitoring and evaluation.
"From July 1, 2025, the Public Administrative Service Center will handle administrative procedures for all Hanoi residents, regardless of which district they come from, and serve as the single point of transaction for public services throughout the city. All 30 branches will handle administrative procedures at three levels of government, with a strong focus on online transactions," Trang said.
Tran Sy Thanh, Chairman of the Hanoi People's Committee, emphasized that the center is a new municipal agency at the department level, which is an unprecedented "special administrative agency" to enable the city government to oversee all administrative procedures, facilitating residents and businesses while improving coordination among various departments and districts.
"There will be many challenges ahead, but this is an opportunity to build a new organization, framework, and administrative culture," said the chairman.
Ngo Hai Phan, Director General of the Government Office's Administrative Procedure Control Agency: breakthroughs in administrative supervision During the pilot phase of the Hanoi Public Administration Service Center, it is essential to focus on training staff and invest in comprehensive infrastructure to ensure a modern facility. In addition, it needs to eliminate unnecessary administrative procedures to create the most favorable conditions for residents and businesses. Co Nhu Dung, Deputy Chairman of Ba Dinh District People's Committee: facilitating the reception of administrative applications across Hanoi The center will address the shortcomings of the current one-stop shop to help eliminate bottlenecks and inefficiencies in administrative processes that have negatively impacted the city's business environment and development indicators. In addition, the handling of administrative procedures will no longer depend on district-based administrative processing, shifting from a tiered "one-stop shop" to a more centralized and sector-based management system. This change is expected to facilitate various administrative tasks across different sectors. Le Thi Thuy, business owner in Dong Da District: hoping for shorter processing times and procedures As a business owner, I often have to deal with administrative paperwork in various departments and localities. I hope that the center will reduce the time for administrative procedures. This will enable companies and entrepreneurs to reduce the costs related to investment procedures. I appreciate the commitment of city leaders to improving the business environment. This is reflected in Hanoi's high ranking in the Administrative Services Satisfaction Index 2023, which continues to exceed the national average, ensuring that both residents and businesses can access public services quickly and conveniently. |
