Hanoi’s e-government effort: A step toward greater public satisfaction
Hanoi is committed to enhancing the business and investment environment, focusing on planning, investment, land, and construction sectors.
Hanoi is committed to enhancing the business and investment environment, focusing on planning, investment, land, and construction sectors.
The city believes that administrative simplification would save time and boost sentiment among businesses and residents.
Over the years, the capital city has been a leader in promoting high efficiency in public administration performance.
Hanoi has also developed interdisciplinary working mechanisms to ensure greater efficiency in cooperation among different departments and units in the city.
Along with efforts to contain the pandemic and push for socio-economic recovery, Hanoi has also given priority to administrative reforms.
The determining factor for the success of the administrative reform is the attitude of public servants towards the people and companies, based on current work procedures.
This year, Hanoi targets the PAR Index score to reach 92.55, four points higher than the 88.54 points recorded last year and moving up one or two places in the ranking.
Hanoi would soon launch a modern one-stop-shop model and diversify channels to receive locals' feedback to improve administrative services.
The challenge now for Hanoi is to keep up the momentum in the coming time and proves such a result is not by chance.
The objective for the city from now until the end of 2022 is to further simplify at least 60% of the local administrative procedures.