Hanoi fully digitizes foreign worker management to enhance administrative efficiency
Hanoi moves foreign worker management online, offering 24/7 digital support, faster processing and greater transparency through the National Public Service Portal.
THE HANOI TIMES — Hanoi has fully digitized all administrative procedures for managing foreign workers, with applications now handled exclusively online through the National Public Service Portal at https://dichvucong.gov.vn from October 20.
Officials work at the Hanoi Public Administrative Service Center, which advises the municipal People’s Committee on administrative reform. Photo courtesy of the center
This marks a major step in Hanoi’s digital transformation, enabling individuals and enterprises to submit, track and receive results electronically without visiting administrative offices. The new system aims to cut costs, shorten waiting time and improve transparency in processing.
According to the center, online submission allows users to file documents anytime and anywhere, follow the status of applications in real time and receive both electronic and paper results free of charge via postal service when needed.
The center reaffirmed its commitment to delivering digital public services under the “four no’s” principle: no paperwork, no direct contact, no waiting time and no geographical limitation. The model ensures convenience, transparency and data security for all users.
To help residents and organizations easily access online public services, the center operates a 24/7 multi-channel support system. People can receive free guidance on filing applications, scanning documents and online submission at the center’s branches.
They can also contact hotline 1022 (extension 7) for remote assistance or call the 24/7 smart hotline 19001009 for answers via Chatbot or Callbot integrated on the iHanoi app.
In late June 2025, the Immigration Department under the Ministry of Public Security in Hanoi launched a 50-day pilot program to issue Level-2 electronic identification accounts for foreigners living, working and studying in Vietnam.
According to the Ministry of Home Affairs, Vietnam had nearly 162,000 foreign workers at the end of 2024. Among them, about 12,800 people were not required to obtain work permits, while over 149,000 fell under the permit category.
The country issued nearly 109,000 new permits, extended over 18,700, reissued about 11,900 and processed documents for 9,500 applicants.
Foreign workers came from around 110 countries, with Chinese nationals accounting for 30.9%, South Koreans 18.3%, Taiwanese 12.9% and Japanese 9.5%. Workers from other countries made up 28.4%. Male workers represented 83.1% and 86% were aged 30 or older.
