Hanoi offers 100% free online public services and digital signature certificates
Hanoi expands full free online public services and digital signatures to boost administrative digital transformation across the city.
THE HANOI TIMES — Hanoi will cover 100% of the delivery costs for online application results and provide free issuance and renewal of digital signature certificates for individuals and businesses using the National Public Service Portal, the VNeID app and the iHanoi platform.
Hanoi encourages citizens and organizations to use online public services. Photo: Kinh te&Do thi newspaper
The policy was adopted by the Hanoi People’s Council on November 27 at its 28th session to further promote the use of online public services.
The Resolution sets out funding mechanisms to encourage organizations and individuals to complete administrative procedures in the digital environment, including a zero-fee policy for various charges and administrative fees under the authority of the City People’s Council.
It also allocates funding for hiring digital transformation consultants, restructuring administrative procedures and improving the delivery of online public services across departments, district- and commune-level People’s Committees and the Public Administration Service Center.
For the development, review and codification of legal documents, the City will apply expenditure levels in accordance with Resolution 197/2025/QH15, Decree 289/2025/ND-CP and Circular 09/2023/TT-BTC.
The Legal Committee assessed these free-of-charge policies as a key solution to ensure continuity after the expiration of previous regulations at the end of 2025, while accelerating digital transformation for citizens and businesses.
The People’s Council requested the City People’s Committee to promptly implement the new policy, allocate sufficient funding and strengthen public communication to encourage wider use of online public services, thereby building a more transparent, efficient and convenient digital environment for the capital.
