Hanoi's first metro to apply new ticket system next month

THE HANOI TIMES — All passengers on Cat Linh-Ha Dong urban railway , Hanoi's first metro line, will access a new control system, featuring electronic identification, authentication and biometric recognition from November 18.

Passengers purchasing single-ride tickets can use the Hanoi Metro App on their smartphones to buy tickets and receive a QR code for gate access, while those without smartphones can buy tickets at station counters and receive a QR code sticker valid for a single entry through the gate, according to the operator – Hanoi Railways Company Limited (Hanoi Metro).

Passengers aged 60 and above, who are eligible for free rides under the city’s policy, can use their chip-based citizen ID cards to pass through the gate. They can either download the Hanoi Metro App and complete the identification process to receive free digital tickets.

Those who are currently using pilot electronic tickets issued by the city’s Traffic Management and Operation Center should go to the ticket counters for assistance.

Hanoi Metro noted that the introduction of digital identity, electronic verification and biometric technologies marks a significant advancement in passenger service and operational management.

"The new system helps ensure safety, minimize risk, improve convenience and contribute to building a modern, smart public transport network in the city," stressed the operator.

According to Thai Ho Phuong, Director of the Hanoi Public Transport Management Center, this is one of the steps in the digital transformation to improve the quality of public transportation services in the capital.

The new ticket system will offer smarter payment options, with the dual aims of enhancing passenger experience and reducing operational costs, in line with the city government’s push for non-cash transactions to create a more convenient, transparent and friendly experience for public transport passengers.